Returns

RETURNS

➡ Due to Covid-19, returns processing time can take longer than normal. Please allow up to 3 weeks for your return to be received and processes. Thank you for your patience. 

Our goal is to make you happy and proud of what you have purchased. If you are not happy with the item, you may return it for an exchange for other item or for a store credit. 

Please email us at customercare@balilane.com to get your return authorized. 

Gift Cards are FINAL sales and nonreturnable.

All items must be returned in their original and unused condition. Items should be unwashed/unaltered with original tags.

All items must be shipped back within 30 days after they are received.

With limited exceptions, returns are refunded in the form of online store credit redeemable at balilane.com. Bali ELF does not refund the original shipping charges.

For the exchanges, exchanges will be processed within 5 business days of receiving the returned item. Shipping cost for the new item is on us.

We do not provide pre-paid return labels; you are responsible for covering shipping costs to return.

Returns sent back to our Returns Center that have not been authorized will be charged a $10 manual processing fee.


If you have questions, please contact us at customercare@balilane.com and we will assist.