RETURNS

Our goal is to make you happy and proud of what you have purchased. If you are not happy with the item, you may return it for an exchange for other item or for a store credit. 

Please go to our return portal here to get your return authorized. 

Gift Cards are FINAL sales and nonreturnable.

All items must be returned in their original and unused condition. Items should be unwashed/unaltered with original tags.

All items must be shipped back within 30 days after they are received.

With limited exceptions, returns are refunded in the form of online store credit redeemable at balilane.com. Bali Lane does not refund the original shipping charges.

For the exchanges, exchanges will be processed within 5 business days of receiving the returned item. Shipping cost for the new item is on us.

If you purchased Checkout+, your return label will be covered. If not, you will be able to pay for your own label through the portal or will receive instructions to purchase a label and where to send it.

Returns sent back to our Returns Center that have not been authorized will be charged a $10 manual processing fee.

If you have questions, please contact us at [email protected] and we will assist.